Order Cancellation, Returns & Refund Policy

Last Updated: August 15, 2026

This Order Cancellation, Returns & Refund Policy applies to purchases made from BOMI, operated by BOMISKIN LLC.

For assistance regarding an order, return, refund, or subscription, please contact us at hello@bomiskin.com or +1 707 739 3595.

Order Cancellation

Once an order is placed, it cannot be cancelled because orders begin processing immediately.

Please carefully review your order details, including products, quantities, shipping address, and payment information, before completing your purchase.

For subscription renewals and repeat orders, cancellations must be submitted before your payment method is charged. Once payment has been successfully processed, the order is considered in progress at our warehouse and cannot be cancelled or refunded prior to shipment.

If you need assistance, please contact hello@bomiskin.com as soon as possible.

Returns

We offer a 10-day return policy, meaning you have 10 days from the confirmed delivery date shown by the carrier's tracking information to request a standard return.

To be eligible for a return:

• The product must be unused.
• It must be in the same condition in which it was received.
• It must remain in its original packaging.
• You must provide your receipt, order confirmation, or other proof of purchase.

To start a return, contact hello@bomiskin.com with your order number and reason for the return.

If your return is approved, we will provide the applicable return address and instructions.

Do not send products back without prior authorization. Returns sent without approval may not be accepted.

Customers are responsible for return shipping costs unless otherwise required by applicable law or the return results from an error attributable to BOMI.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

Claims involving damaged, defective, or incorrect products must be reported within 10 days of delivery.

Please contact hello@bomiskin.com and include:

• Your order number.
• A description of the problem.
• Clear photographs showing the product, packaging, and issue.

Photo evidence may be required for us to investigate and resolve the claim.

Refunds

Once we receive and inspect your approved return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method, subject to any applicable deductions described in this policy.

Approved refunds are generally processed by BOMI within 10 business days.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Return Shipping Costs

Customers are responsible for return shipping costs, including returns made under our 30-Day Money Back Guarantee, unless otherwise stated by BOMI or required by applicable law.

Original shipping charges are non-refundable.

BOMISKIN LLC is not responsible for a returned package until it has been successfully delivered to and received by the designated return facility.

We strongly recommend using a tracked shipping service when returning a product.

Restocking Fee

Standard returned orders may be subject to a 20% restocking fee.

Where this fee applies, the eligible refund will generally equal 80% of the applicable product subtotal, excluding original shipping charges and other non-refundable fees.

Any applicable consumer rights required by law will take precedence over this provision.

Incorrect Address Policy

Customers are responsible for providing an accurate and complete shipping address when placing an order.

BOMI is not responsible for packages that are lost, delayed, misdelivered, or returned because the customer provided an incorrect or incomplete shipping address.

If a package is returned to us because of an incorrect or incomplete address supplied by the customer:

• A 15% restocking fee may apply.
• Original shipping charges will not be refunded.
• Additional shipping charges may apply if the customer requests reshipment.

Risk of Loss

Orders are shipped through third-party carriers.

Once tracking confirms that an order has been successfully delivered to the address provided by the customer, responsibility for safeguarding the package transfers to the recipient, subject to applicable consumer-protection laws.

BOMI is generally not responsible for packages reported lost or stolen after the carrier has confirmed successful delivery.

Allergic Reactions and Skin Sensitivities

Skincare products may affect individuals differently.

Customers should carefully review the complete ingredient list before using any BOMI product, particularly if they have known allergies, sensitivities, or existing skin conditions.

We recommend patch testing new skincare products when appropriate and discontinuing use if irritation occurs.

Refund requests based solely on individual allergic reactions, sensitivities, or adverse skin responses may not qualify under our standard return policy unless otherwise required by applicable law.

Reshipments

Replacement products or complimentary reshipments issued to resolve a previous order issue are considered final and generally cannot be returned or exchanged, except where required by applicable law or where the replacement itself arrives damaged or incorrect.

Subscriptions

Subscriptions are also subject to our Terms of Service, Shipping Policy, and this Return & Refund Policy.

To cancel a subscription, you must submit your cancellation request before the next renewal charge is processed.

You may contact our customer service team at:

hello@bomiskin.com

Please include your order number or subscription details.

If the cancellation request is received after the renewal payment has already been processed, the renewed order may still be fulfilled and shipped. We can, however, cancel future subscription renewals.

Free Gifts

From time to time, BOMI may offer complimentary products, gifts, or promotional items with qualifying orders.

Unless otherwise stated in the promotional terms, each eligible order is limited to one complimentary gift.

If a technical error allows multiple free gifts to be added to an order, BOMI reserves the right to limit fulfillment to the quantity permitted under the applicable promotion.

Free gifts generally have no cash value and are not independently refundable.

Shipping Protection

If optional shipping protection is purchased, the protection fee becomes non-refundable once the corresponding order has been processed.

Shipping protection applies only according to the coverage terms presented at checkout, which may include eligible packages lost or damaged while in transit.

Once a carrier confirms successful delivery, shipping protection does not generally cover subsequent theft, disappearance, or loss from the delivery location unless expressly stated otherwise in the applicable coverage terms.

30-Day Money Back Guarantee

We want customers to have enough time to experience BOMI skincare.

For qualifying first-time purchases of our collagen masks, we offer a 30-Day Money Back Guarantee.

A return request must be submitted within 30 days of delivery.

To qualify:

• The order must be the customer's first qualifying purchase.
• No more than 2 masks from the qualifying purchase may have been used.
• Any remaining masks must be returned.
• Customers are responsible for return shipping costs.
• Our customer service team may request photographs or other reasonable evidence to process the request.

If more than two masks have been used, the order will no longer qualify for the 30-Day Money Back Guarantee and may instead be evaluated under our standard return terms, where applicable.

Subscription renewals and repeat purchases are not eligible for this guarantee.

BOMI reserves the right to reject guarantee claims reasonably determined to involve abuse, fraud, misrepresentation, excessive product use inconsistent with the guarantee, or repeated misuse of our refund program.

Policy Amendments

BOMISKIN LLC reserves the right to revise or update this policy from time to time.

Changes will become effective when the updated policy is published on bomiskin.com, unless applicable law requires another procedure or notice period.

Acknowledgment of Policy

By placing an order with BOMI, you acknowledge that you have reviewed and agree to the terms of this Order Cancellation, Returns & Refund Policy, subject to any mandatory consumer rights that apply in your jurisdiction.

Contact Us

For questions regarding cancellations, returns, refunds, subscriptions, or this policy, contact:

BOMISKIN LLC
Doing Business As: BOMI
Website: bomiskin.com
Email: hello@bomiskin.com
Phone: +1 707 739 3595

© 2026 BOMISKIN LLC. All rights reserved.